Privacy Policy | Synthfy

1. Information We Collect

We collect information you provide directly: name, email address, business name, and password when you create an account. We also collect call data (recordings, transcripts, caller information), usage data (call counts, minutes used), and technical data (IP address, browser type, device information).

2. How We Use Your Information

We use your information to provide and improve the Service, process calls through our AI system, generate call summaries and lead information, send transactional emails (welcome, usage alerts, billing), and comply with legal obligations.

3. Call Data Processing

When calls are received, audio is processed in real-time using speech-to-text (Deepgram), language model processing (Groq), and text-to-speech (Deepgram). Call recordings and transcripts are stored securely and are accessible only through your dashboard. We do not sell or share call data with third parties.

4. Data Storage and Security

Your data is stored on secure servers hosted by Railway (application) and our infrastructure providers. We use encryption in transit (TLS/SSL) and implement industry-standard security measures. Database access is restricted and monitored.

5. Third-Party Services

We use the following third-party services to operate: SignalWire (telephony), Deepgram (speech processing), Groq (AI language model), PayPal (payment processing), and Postmark (email delivery). Each service processes only the minimum data necessary for its function.

6. Your Rights

You have the right to access your personal data through your dashboard, request deletion of your account and associated data, export your call logs and transcripts, opt out of non-essential communications, and request correction of inaccurate data. To exercise these rights, contact us at support@synthfy.us.

7. CCPA Compliance

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

8. Data Retention

We retain your data for as long as your account is active. Call recordings and transcripts are retained for 90 days after account closure. Account data is deleted within 30 days of account deletion request. Billing records are retained as required by law.

9. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Your continued use of the Service after changes constitutes acceptance.

11. Contact

If you have questions about this Privacy Policy, please contact us at support@synthfy.us.